书目详细信息
： The vested outsourcing manual /
书目信息 机读格式(MARC)
| ISBN： | 9780230112681 (hardback) |
|---|---|
| 编目源： | DLC DLC DLC |
| 个人名称： | Vitasek, Kate. |
| 题名： | The vested outsourcing manual / by Kate Vitasek with Jacqui Crawford, Jeanette Nyden, and Katherine Kawamoto. |
| 索书号： | F746.18/V836E |
| 出版发行项： | New York : Palgrave Macmillan, 2011. |
| 载体形态： | xi, 395 p. : ill. ; 25 cm. |
| 格式化内容附注： | Machine generated contents note: -- Introduction Part 1: Laying the Foundation * Chapter 1: Review of Vested Outsourcing 5 Rules * Chapter 2: Creating a System that has a flexible framework * Chapter 3: WIIFWe / Creating a Shared Vision (Game Theory) Part 2: Creating a Process by the Rules * Rule 1: Outcome-Based vs. Transaction-Based Business Model * Chapter 4: Intent (includes the need for transparency, psychology/Bern) * Rule 2: Focus on the WHAT, not the HOW * Chapter 5: Statement of Objectives (suppliers write PWS, dynamic) * Rule 3: Clearly Defined and Measurable Desired Outcomes * Chapter 6: KPIs/Metrics (Performance Mgmt, Continuous Improvement, Dashboard) * Rule 4: Pricing Model with Incentives to Optimize Cost/Service Tradeoffs * Chapter 7: Matching Matching * Chapter 8: Incentives * Chapter 9: Continuous Alignment * Rule 5: Insight vs Oversight Governance Structure * Chapter 10: Relationship Management Framework (Layers, reverse bow tie) * Chapter 11: Change Management / Agility * Chapter 12: Transformation Management Process (problems, innovation) * Chapter 13: Exit Management, People Changes * Chapter 14: Other (IP, etc) Part 3 Getting to WE * Chapter 15: Collaboration, not Negotiation (how to think beyond negotiations) * Chapter 16: Writing the Contracts (T's and C's fall out when you go through and address each of the 12 commandments. These become your contract. Importance of plain language vs. legal ease) Conclusion * Appendix. |