| ISBN: | 155623001X |
|---|---|
| 个人名称: | Friedman, Lee A. |
| 题名: | Zero defect marketing : the secrets of selling high tech services / Lee A. Friedman with David H. Rothman. |
| 索书号: | F713.5/F911E |
| 出版发行项: | Homewood, Ill. : Dow Jones-Irwin, c1988. |
| 载体形态: | xii, 275 p. : ill. ; 24 cm. |
| 一般附注: | Includes index. |