ISBN: | 074943144X |
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编目源: | BDS ZSU ZSU |
个人名称: | Clegg, Brian. |
题名: | The invisible customer : how to manage remote customer service from call centre to web site / Brian Clegg. |
索书号: | F713.5/C624E |
出版发行项: | London : Kogan Page, 2000. |
载体形态: | vii, 208 p.: ill. ; 24 cm. |
一般附注: | Includes index. |