书目详细信息
： Business process mapping :
书目信息 机读格式(MARC)
| ISBN： | 9780470444580 (cloth) |
|---|---|
| ISBN： | 0470444584 (cloth) |
| 编目源： | DLC DLC YDX YDXCP UKM CDX |
| 个人名称： | Jacka, J. Mike. |
| 题名： | Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller. |
| 版本说明： | 2nd ed. |
| 索书号： | F274/J12E |
| 出版发行项： | Hoboken, N.J. : Wiley, c2009. |
| 载体形态： | xiii, 322 p. : ill. ; 24 cm. |
| 一般附注： | Includes index. |
| 格式化内容附注： | What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here? |