书目详细信息
： FAST TRACK TO QUALITY :
书目信息 机读格式(MARC)
| ISBN： | 007065476X : |
|---|---|
| 编目源： | DLC DLC DLC |
| 个人名称： | Tunks, Roger. |
| 题名： | Fast track to quality : a 12-month program for small to mid-sized businesses / Roger Tunks. |
| 索书号： | F273.2/T926E |
| 出版发行项： | New York : McGraw-Hill, c1992. |
| 载体形态： | xii, 292 p. ; 24 cm. |
| 一般附注： | Includes index. |
| 格式化内容附注： | Fast track...the right track -- Understanding the quality initiative -- Is quality for you and your organization? -- How organizations change -- Understanding your customer -- Event 1 : fast-track TQM awareness training -- Events 2 and 5 : fast-track TQM principles and continuous quality leadership training -- Event 3 : making the critical decisions -- Event 4 : preparing a quality master plan -- Events 6 and 9 : conducting a quality audit -- Event 7 : statistical process controls -- Event 8 : conducting a management forum -- Fifteen strategies to fast tracking -- Building management commitment -- Seven required skills for fast-track TQM success -- Four steps to building employee commitment -- Five steps to empowerment -- Eight communication channels for fast tracking TQM -- Ten rules for fast-track success -- The future of TQM -- Seven key actions to fast tracking TQM -- Fast-track success at Alaska Railroad -- Fast-track success at Western Growers Association. |