书目详细信息
： SERVICE MAPPING:IMPROVING SERVICE QUALITY THROUGH
书目信息 机读格式(MARC)
| 个人名称： | Flangan-Hyde, Sharon Louise. |
|---|---|
| 题名： | Service mapping:improving service quality through sharing information and building relationships. |
| 索书号： | F719-533/F583E |
| 出版发行项： | Ann Arbor,Michigan: UMI Dissertation Services, 1997. |
| 载体形态： | i, 131+51p. ill. 23cm. |
| 书目附注： | includes appendix. |