ISBN: | 1856046001 |
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ISBN: | 9781856046008 (pbk.) |
个人名称: | Owen, Tim,1948- |
题名: | Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen. |
版本说明: | 5th ed. |
索书号: | G252.6/O97E |
出版发行项: | London : Facet, c2006. |
载体形态: | xx, 134 p. ; 24 cm. |
一般附注: | Previous ed.: 2003. |
书目附注: | Includes bibliographical references and index. |