| ISBN: | 1856046001 |
|---|---|
| ISBN: | 9781856046008 (pbk.) |
| 个人名称: | Owen, Tim,1948- |
| 题名: | Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen. |
| 版本说明: | 5th ed. |
| 索书号: | G252.6/O97E |
| 出版发行项: | London : Facet, c2006. |
| 载体形态: | xx, 134 p. ; 24 cm. |
| 一般附注: | Previous ed.: 2003. |
| 书目附注: | Includes bibliographical references and index. |