书目详细信息
： IT`S ALL ABOUT SERVICE :
书目信息 机读格式(MARC)
| ISBN： | 0471716758 (cloth) |
|---|---|
| 个人名称： | Pelletier, Ray,1948- |
| 题名： | It`s all about service : how to lead your people to care for your customers / Ray Pelletier. |
| 索书号： | F713.55/P388E |
| 出版发行项： | Hoboken, N.J. : John Wiley & Sons, Inc., 2005. |
| 载体形态： | xxiv, 232 p. ; 24 cm. |
| 一般附注： | Includes index. |
| 格式化内容附注： | It`s all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring. |