书目详细信息
： DESIGNING THE CUSTOMER-CENTRIC ORGANIZATION :
书目信息 机读格式(MARC)
| ISBN： | 0787979198 |
|---|---|
| 个人名称： | Galbraith, Jay R. |
| 题名： | Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith. |
| 版本说明： | 1st ed. |
| 索书号： | F713.55/G148E |
| 出版发行项： | San Francisco : Jossey-Bass A Wiley Imprint, 2005. |
| 载体形态： | xvi, 184 p. : ill. ; 24 cm. |
| 丛编说明： | The Jossey-Bass business & management series |
| 书目附注： | Includes bibliographical references and index. |
| 格式化内容附注： | Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes. |