ISBN: | 1403935033 (cloth) |
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个人名称: | Vandermerwe, Sandra. |
题名: | Breaking through : implementing customer focus in enterprises / Sandra Vandermerwe. |
索书号: | F713.55/V228E |
出版发行项: | Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2004. |
载体形态: | xi, 209 p. : ill. ; 24 cm. |
丛编说明: | Bloomberg professional library |
书目附注: | Includes bibliographical references (p. 191-198) and index. |