书目详细信息
： Take their breath away :
书目信息 机读格式(MARC)
| ISBN： | 9780470443507 (cloth : acid-free paper) |
|---|---|
| ISBN： | 0470443502 (cloth : acid-free paper) |
| 编目源： | DLC DLC UKM YDXCP BTCTA C#P BWX DLC |
| 地理区域代码： | n-us--- |
| 个人名称： | Bell, Chip R. |
| 题名： | Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson. |
| 索书号： | F737.12/B433E |
| 出版发行项： | Hoboken, N.J. : John Wiley & Sons, c2009. |
| 载体形态： | x, 294 p. : ill. ; 24 cm. |
| 书目附注： | Includes bibliographical references (p. [281]-285) and index. |
| 格式化内容附注： | Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-like -- Luxury -- Air -- Air defense -- Scout's honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take their breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders. |