| ISBN: | 9783319003238 (hbk.) |
|---|---|
| ISBN: | 9783319003245 (eBook) |
| 编目源: | CASHL CASHL |
| 个人名称: | Faed, Alireza. |
| 题名: | An intelligent customer complaint management system with application to the transport and logistics industry / Alireza Faed. |
| 索书号: | F274/F147E |
| 出版发行项: | Cham : Springer, c2013. |
| 载体形态: | xxii, 349 p. : ill. ; 24 cm. |
| 书目附注: | Includes bibliographical references. |