书目详细信息
： Organizations in the face of crisis :
书目信息 机读格式(MARC)
| ISBN： | 9781137306951 (hbk.) |
|---|---|
| ISBN： | 1137306955 (hbk.) |
| 编目源： | DLC DLC CIBTC |
| 个人名称： | Tafoya, Dennis W. |
| 题名： | Organizations in the face of crisis : managing the brand and stakeholders / Dennis W. Tafoya. |
| 索书号： | C936/T124E |
| 出版发行项： | New York, NY : Palgrave Macmillan, 2013. |
| 载体形态： | xii, 183 p. : ill. ; 23 cm. |
| 书目附注： | Includes bibliographical references (p. [173]-178) and index. |
| 格式化内容附注： | List of tables, models and diagrams -- Preface -- Acknowledgements -- The organization, the brand and the organization's stakeholders -- Acknowledging the relationship between an organization, its stakeholders and brand -- The nature of organization, brand and stakeholder dynamics : when problems set the stage for a crisis -- Stakeholders, the stakeholder network and the brand network : how the stakeholder network effects crisis management efforts -- Strategy and the emergent crisis -- Understanding the nature of a crisis : why it has the potential to effect an organization, its stakeholders and the brand -- The emerging crisis and the phenomenon of the stakeholder swarm : -- Stakeholder influence on network equilibrium, brand attractiveness and crisis management efforts -- Managing brand trauma -- Implementing the strategy -- Building a crisis management and recovery plan -- The emergence of a crisis in complex adaptive systems : the organization, its brand, stakeholders and the future -- Appendix a events and organization types : a mini case study of channeled effects -- References -- Index. |