书目详细信息
： MANAGEMENT OF SERVICE OPERATIONS :
书目信息 机读格式(MARC)
| ISBN： | 0205061044 |
|---|---|
| 地理区域代码： | n-us--- |
| 个人名称： | Sasser, W. Earl. |
| 题名： | Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff. |
| 索书号： | C93/S252E |
| 出版发行项： | Boston : Allyn and Bacon, c1978. |
| 载体形态： | xv, 734 p. : ill. ; 24 cm. |
| 一般附注： | Based on case studies developed at the Harvard iness School. |
| 书目附注： | Includes bibliographical references and index. |