书目详细信息
： Lean library management :
书目信息 机读格式(MARC)
| ISBN： | 9781555707323 (alkaline paper) |
|---|---|
| ISBN： | 1555707327 (alkaline paper) |
| 编目源： | DLC DLC YDX JQQ YDXCP WV1 CDX BWX MNW DLC |
| 个人名称： | Huber, John J.,1958- |
| 题名： | Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber. |
| 索书号： | G251/H877E |
| 出版发行项： | New York : Neal-Schuman Publishers, c2011. |
| 载体形态： | xxii, 197 pages : illustrations ; 23 cm. |
| 书目附注： | Includes bibliographical references and index. |
| 格式化内容附注： | Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery service chain -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools. |