书目详细信息
： Excellence in managing worldwide customer relationships /
书目信息 机读格式(MARC)
| ISBN： | 9781482226195 (alk. paper) |
|---|---|
| 编目源： | DLC DLC BTCTA YDXCP BDX OCLCF YDX OCLCQ SOI SFR |
| 个人名称： | Cook, Thomas A.,1953- |
| 题名： | Excellence in managing worldwide customer relationships / Thomas A. Cook. |
| 索书号： | F274/C771-2E |
| 载体形态： | xx, 358 pages : illustrations ; 24 cm. |
| 书目附注： | Includes bibliographical references and index. |
| 格式化内容附注： | The challenges of customer service and business development in international business -- Establishing a robust and aggressive export sales and customer service strategy -- E-commerce -- Cargo loss control -- Regulatory and trade compliance concerns in international trade -- Utilizing service providers and other useful third parties to enhance your customer service capabilities -- Negotiating skill sets in global customer service -- Best practices in sales, business development and customer service -- Appendix. |