书目详细信息
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书目信息 机读格式(MARC)
| ISBN： | 0471703087 (cloth) |
|---|---|
| 个人名称： | Calloway, Joe. |
| 题名： | Indispensable : how to become the company that your customers can`t live without / Joe Calloway. |
| 索书号： | F713.55/C163E |
| 出版发行项： | Hoboken, N.J. : J. Wiley, 2005. |
| 载体形态： | xiii, 226 p. ; 24 cm. |
| 格式化内容附注： | The default choice -- The five drivers -- Case study: Deluxe -- Back to the six new basics -- Case study: W Hotels -- Create community -- Case study: Gitomer -- Obvious but often overlooked -- Right place, right time -- Case study: The Pancake Pantry -- Big picture outcome -- Twenty-eight indispensable lessons -- Case study: Pinnacle Financial Partners -- Repeatable process -- Stop apologizing, start doing your job -- Case study: Law Talk -- The customer decides. |