| ISBN: | 0787976202 |
|---|---|
| 其他标准号: | 9780787976200 |
| 编目源: | DLC DLC YDX BAKER UKM IXA CIN |
| 题名: | Customer service delivery : research and best practices / Lawrence Fogli, editor. |
| 版本说明: | 1st ed. |
| 索书号: | F713.53/F656E |
| 出版发行项: | San Francisco : Jossey-Bass, c2006. |
| 载体形态: | xxvii, 315 p. : ill. ; 24 cm. |
| 丛编说明: | The Professional Practice series. |
| 书目附注: | Includes bibliographical references and index. |