书目详细信息
： Handbook of research on the interplay between service quality and customer delight /
书目信息 机读格式(MARC)
| ISBN： | 9781668458532 |
|---|---|
| ISBN： | 9781668458549 |
| 编目源： | DLC DLC DLC |
| 题名： | Handbook of research on the interplay between service quality and customer delight / Sarmistha Sarma, Institute of Innovation in Technology and Management, India, Neha Gupta, IBCS, SOA University (Deemed), India. |
| 索书号： | F713.55-62/S246E |
| 载体形态： | xxiv, 438 pages : illustrations ; 29 cm. |
| 书目附注： | Includes bibliographical references and index. |